Terms & Conditions
Your use of our website constitutes agreement to the following terms and conditions. TheCustomBoxesPrint.us reserves the right to amend these terms and conditions any time with or without prior notice. We encourage you to read this page regularly.
TheCustomBoxesPrint.us owns the materials we create in producing your printed product. We have the right to have free samples of your printed boxes and use them on our website for exhibition.
By using our website you understand and acknowledge that all contents of this website including , text, data, software, photographs, graphics, images, illustrations, maps, designs, icons, and other materials, which collectively called “TheCustomBoxesPrint.us Website Contents”, are belongings of TheCustomBoxesprint.us . Copying, modification, serializing, transmission or otherwise distribution of TheCustomBoxesPrint.us Website Contents” is prohibited without our written content.
User Conduct on our website
You’re solely answerable for the content that you send, upload, post or otherwise dispense or convey to or via our website. You agree that any such material that you send, upload, post or otherwise transmit to or via our website or is used in connection or combination with TheCustomBoxesprint.us Website Contents will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party unless you have got the authorizations from the appropriate owners for such use. You agree with the warrants that you shall not upload/post, distribute or transmit, which is unlawful or restrict others users from using our website or infringe the cerebellum property rights of TheCustomBoxesPrint.us or any third party.
You acknowledge that TheCustomBoxesPrint.us and its authorized designers shall have the virtue, but not the commitment, in their sole discretion to remove any content that violates the terms of service or may otherwise be displeasing. We may conserve content and may also disclose content if required to do so by legislation or in the case that such expose is necessary to: (a) comply with legal process; (b) impose the terms of service; (c) counter to claims that the content violates the rights of third-parties; or (d) defend the rights, property, or personal safety of our website, its users and the public.
It is your responsibility to provide correct and promptly updated information for processing of your orders and requests. Our website is not meant to be used or accessed by machine or any other electronic means. Fraudulent use of our website not conforming to these terms of service will be prosecuted.
By using our site and by placing an order on our website, you warrant that you have all necessary permission, right, sufficient legal age to create binding legal obligations for any liability you may sustain as a result of your use of our website. And authority to place the order and you authorize TheCustomBoxesPrint.us to produce the products on your behalf.
You are solely oversee for preserve your password and directing to your registered account. You agree that you will be answerable and responsible for all orders and requests placed or other actions that are taken through your registered account. When you, or someone to whom you have given access, places orders using your registered account password, you grant us the unrestricted royalty free and universal license to use, replicate, sub-license, alter, adapt, publish, display and create derivative works from the content on the website and on the printed product for the purposes of storing designs or processing print orders.
Access to certain portions of our website requires users to register their emails and names along with creation of a password for future access to the password protected area of our website. We take care of right to request more private and business details before we register your account.
You are solely liable for protecting the confidentiality of your password and may not disclose your password to any other person. In the event that an unofficial user gains access to the password-protected area of the site as a result of your acts or omissions, you agree that you shall be responsible for any such unofficial use.
Indemnification & Limitation of Liability
You agree to defend, indemnify and hold harmless TheCustomBoxesPrint.us including its members, directors, employees, representatives, vendors, suppliers, affiliates and subcontractors from and against any claims, damages, in the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a “Claim”) is made or commenced against us, based upon, relating to or arising from the alleged wrongful acts of the customers, or declaring that the printing performed or boxes produced by us and ordered by the customer: (a.) break any copyright, or any other exclusive right of any person; or (b.) contains matter that is false, untrue, defamatory, scandalous information ; and (c) are the results of unofficial access to any password-protected area of our website. You shall indemnify and hold us harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending us against any such Claim (2.) paying any judgment or award; and (3.) reimbursing us for any legal fees and expenses it considerately incurs in responding.
Return and Refund Policy
Due to custom nature of printing products and other services we provide, you need to inform us at TheCustomBoxesPrint.us within 3 business days after receiving your order, if you find the delivered product imperfect or not according to your ordered descriptions. We cannot issue a refund or credit to you; however we will reprint your original order if we made an error or find it defective. Determination of defect is at the discretion of our management. To collect the reprint of your original order, you must submit digital photograph, documenting the box defect or return, at your own tariff, the full quantity of the original order to us within 7 working days of taking the original order delivery. Charges related to the rush orders processing are non-refundable.
Payment, Order Placement, Cancellations
All price data on our website are shown in United States Dollars (USD). Payment for orders will be made in U.S. Dollars. Due to custom habit of printing products and other services we provide, we will not start working on your orders for printing jobs or other services until a full payment including all charges+ taxes, shipping and handling fees are paid by the credit card or paid with an approved payment method. As a part of order placement we require the users and buyers of our website to accept the proof (whether an electronic file or hard copy) of the printing products or other services they ordered. After approval of the following statements by the customers the printing jobs are sent to press. Once a print job has been approved by customer and sent to press or via our website, no changes are allowed to the design files, job descriptions, or turnaround time. You have a limited time of 4-hours after approval of the proof to cancel your order of your specific product. Such cancellation will carry a charge of $25 and 5% of total order amount before the order is cancelled. You may also cancel orders 24-hour’s time limit after approval. Such cancellation deduct 50% amount from the total order amount to cover work done in our pre-press department and financial costs associated with cancellation.
TheCustomBoxesPrint.us does not issue refunds or credits for any design services orders. All design orders once placed are final and non-refundable.
Sales Tax Policy
we charge Sales Tax on orders received from within the state of Texas. If you are tax exempt, please provide your tax exemption detail certificate at the time of order placement.
Customers Submitted Artwork/Files
our graphic designers and technicians create electronic or hard copy proofs from the customer’s submitted artwork/files. We require that the artwork/files which is submitted to us must be at least 300 dpi (dots-per-inch) resolution at the final size and in CMYK format. If your files are not given to us in 300 dpi at the final size and not in CMYK format, we will not be responsible for printing as blurred, distorted and color changes associated with conversion to CMYK.
You are accountable for accuracy of your print-ready artwork/design files including any issues as to directions or adjustments of the pages of your submitted files. Though we take all possible precautions against loss of your submitted artwork/design files, we are not answerable for any damage or loss of your artwork/design files.
By uploading artwork/design files to our website you agree that you are authorized owner of all material you are uploading or you have already obtained applicable/suitable rights to use such material
We have right to cancel an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal responsibility for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse/cancel an order without disclosing/revealing a reason.
Proofs and Color Accuracy
we require the buyer/customers of our website to approve the proof (whether an electronic file or hard copy) of the printing products or other amenity/services they order. No job will be sent to processing department without your approval. Thus, it is your liability to log-in to the account and check on their proof. We are not responsible for delays in the order caused by customer’s non-approval of the proof of the design or corresponding materials required for the printing. Please understand the turnaround times mentioned in our website before placing the order of your product in our company.
Please go-through carefully from your proof thoroughly prior to approval, and let us know if you want any changing in the design, otherwise after approving we are not responsible for any inconvenience. Before approving the proof, you must check it against the original file for possible errors in layout, copy, spacing, and punctuation, any spelling error or image placement and proportion and final text. Electronic proofs do not show lucidity/transparency, over print issues or color change from RGB or Pantone to CMYK. Please note, products of UV-coating or lamination may affect or change the appearance of the printed colors. We are not responsible for the final color appearance of a laminated product(s).
Customer is fully liable for all that is present in the final approved proof
We will replicate color from submitted print-ready files as closely as possible, but cannot magnificently match shade/color and density. Because of built-in restrictions with the printing process, as well as neighboring image ink demands, the exactness of color reproduction is not guaranteed. By placing an order with us you agree to this limitations. We will try our best to match with the given gradient density of each color, but we accept no responsibility for the variations in the color, between submitted files and the final printed product or the actual artwork or product they represent. Under no circumstances will a reprint to be honored for color dissimilarity that have occurred during the printing process. We are not responsible for color matching or ink density on screen proofs that you passed. We will guarantee color accuracy and matching if you order a hard copy proof from us. Please note hard copy proof will cost you a little bit more amount, which is not included in the actual order amount.
No Liability for Errors
TheCustomBoxesPrint.us is not liable for errors in a final product caused by any of the following: Misspelling and Grammar, Damaged Fonts Graphics, Bleeds, Punctuation, Wrong, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Cracks on Folds Overprint Finished Product Size Gang Printing TheCustomBoxesPrint.us does not use gang printing for most printing products. The requirements of our individual website user and customer, we may choose printing technique that is best suited for a particular print item or items.
We deliver the exact quantity of goods as a rule plus a small additional amount. There is no extra charge for the additional goods provided to you. In the event of an under-run, we will bill for the actual goods delivered. We generally follow the accepted trade practice of delivering (+) plus or (-) minus 5% of the ordered quantity.
Production Speed, Shipping and delivery of orders
Production speed and printing turnaround time start AFTER your artwork/files have been uploaded, reviewed and accepted by our pre-press department, you have approved the press-ready proof and a full payment including applicable taxes, and handling fees has been made.Production speed and printing turnaround time start AFTER your artwork/files have been uploaded, reviewed and accepted by our pre-press department, you have approved the press-ready proof and a full payment including applicable taxes, and handling fees has been made. During the order placement process on our website you have ability to select processing speed (how fast you need your boxes) which shows number of working days will be taken for printing of your order and shipment.Your approval of proof for the design file must be received before 10 AM Central Standard Time (CT).
We make all efforts to print and ship your orders in a timely manner. In no case shall TheCustomBoxesPrint.us be liable for any consequential or damages resulting from any delay in shipment or delivery. You agree not to hold TheCustomBoxesPrint.us liable for delays in shipments caused by bad weather, shipping company delays, customs issues or any other circumstances beyond our direct control. In case of delay, due to mechanical issues or equipment failure during the printing process, expedited charges will be refunded. Orders cannot be cancelled due to delay in the printing process.
You agree to pay all customs duties and fees on good that are shipped to their respective locations. It is the responsibility of the customers to make arrangements to clear customs for shipments delivered outside the United States.
TheCustomBoxesPrint.us offers Standard 12 to 15 business days to ship the product and 6 or 8 business days plan for expedite shipping. Shipping to additional destinations/places will be charge extra. We do not give guarantee on shipping and delivery transit times and are not responsible for delay, loss, damage or theft to the printing products during shipping and delivery time. TheCustomBoxesPrint.us will not be held liable for damages which occur in shipping. Lost or damaged shipment claims can be filled after 6 Business days from the package shipment date.
If you provide us false/incorrect shipment delivery address or otherwise make error in submission of the complete delivery address, we will charge extra/additional shipping and handling charges for re-shipment.
Changes to our Website and Terms and Conditions
we reserve the authority to amend any portion of our website and Terms and Conditions at any time with or without notice to the users and customers of our website. The changes to our website will become part of our website and the new Terms of Services will be posted on our website and will be effective immediately. Your uninterrupted use of our website after such changes are posted will constitute your agreement to such changes.